We have received several items of correspondence from the Royal Mail for police pensioners who have moved address but have not notified us of this change.

Comments on the envelopes have included ‘the individual moved several years ago’.

If any pensioner has not received copies of his/her April and May 2018 pension payslips or in fact any mail from Payroll for a few years the above may well be reason.

In a very small number of instances we have been able to contact the pensioner, but the vast majority have no other contact details on their pension record or the telephone number/s etc are no longer active.

If we have been unable to contact the pensioner, pension payment/s will be delayed until they have contacted us to advise their new contact details.

This only applies to those for whom we have received returned mail.